Shipping & Quality
When will I receive my order?
Fast, domestic shipping—no border delays.
- Processing: 100% of orders ship by the next business day
- Shipping courier / method: Canada Post - Xpresspost (tracking number included)
- Delivery: Typically 2–5 business days nationwide (remote areas may vary)
Will my package be seized?
No, orders ship domestically within Canada.
- No Customs Involved: All shipments originate and remain within Canada, no international borders or CBSA inspections
- Reliable Delivery: We have a perfect track record of domestic arrivals with zero seizures
Is PeptideGo a legitimate business?
Yes. We operate as a registered Canadian company.
- Registered Entity: Operating under North End Tech Inc.
- Secure Payments: Verified support for Visa & Mastercard credit/debit
What payment methods do you accept?
Secure and flexible checkout options.
- Credit/Debit: Visa & Mastercard (encrypted checkout)
- Interac e-Transfer: Sent to a registered business account with auto-deposit enabled — no password required
Will my peptides be cloudy after reconstitution?
No, we prevent cloudiness through quality control & assurance.
- Cloud-Free Guarantee: We guarantee a crystal-clear solution every time you use PeptideGo Premium BAC Water. If your vial remains cloudy, or "gel up" after proper reconstitution with our water, we provide a full refund or replacement vial—no questions asked.
- Batch-Tested for Solubility: To protect your research integrity, we pull random samples from every batch at our Hamilton hub. We verify that Retatrutide and our Tesamorelin / Ipamorelin blends dissolve instantly. If a batch doesn't clear, it never hits our inventory.
- pH-Optimized Performance: Cloudiness is often caused by a pH imbalance. While generic solvents can "crash" sensitive peptides, our custom-formulated BAC water is pH-optimized to ensure even the most delicate molecules remain stable and clear.
Are your products legitimate & third-party tested?
Yes. Third-party verification is our standard.
- Clean Compounds: We strictly source from manufacturers who verify the absence of endotoxins, heavy metals, and additives
- COAs: Certificates of Analysis from Janoshik are available on product pages and our lab results page
Packaging & Delivery Standards
- Professional Packaging: Orders are shipped in discreet, plain outer packaging. Inside, we use protective bubble wrap and lab-grade vial cases, including alcohol pads and complimentary BAC water with every order.
- Discreet Delivery: Orders are delivered directly to your door or mailbox with no signature required
Are you located in Canada?
Yes, and we’re also fully operated by a Canada-based team
- Domestic Fulfillment: No duties, import delays, or currency exchange fees
- Location: Ontario, Canada
Do you provide medical advice or usage instructions?
No.
- Research Only: Products are intended for laboratory research use only—we cannot provide medical advice, dosages, or usage instructions
What is your return & address policy?
- Hassle-Free Returns: Returns accepted for all unopened products. Once product seals are broken, we cannot accept returns for safety and quality control reasons
- Address Validation: We use Google Maps & Canada Post integration to verify every address at checkout, ensuring successful delivery on the first attempt
Can I request specific compounds?
- Expanding Catalog: New products added regularly based on customer requests
- Custom Requests: Looking for something specific? Contact us to inquire about custom sourcing
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