Refund & Return Policy
A simple policy built around product integrity, shipping accuracy, and fast support.
Final sale after shipping
Because these are laboratory research products, orders are final once they have shipped. We cannot accept returns for opened, used, or successfully delivered products.
When we can help
Contact us within 48 hours of delivery if the wrong item arrived, an item is missing, or the package was damaged in transit. Clear photos of the product, packaging, and shipping label help us resolve the issue faster.
Before fulfillment starts
If you need to cancel or correct an order, contact us as soon as possible. Once the order is packed, labeled, or shipped, changes may no longer be possible.
Carrier and address issues
We are not responsible for delays caused by carriers, weather, service interruptions, or incorrect/incomplete shipping details entered at checkout.
Approved returns
If a return is approved by support, we will provide the next steps. Items sent back without approval may not be eligible for a refund or replacement.
Payment disputes
Please contact support before opening a chargeback or payment dispute. We can usually resolve order issues faster directly, and abusive disputes may lead to account restrictions.
Questions?
Email support@peptidego.ca before ordering if you are unsure whether your situation would qualify.